Stephen Ternes
Stephen Ternes
OBJECTIVE
My objectives are to obtain meaningful and challenging employment with a company that will take full advantage of my continual drive, determination, and skills. I am also looking to be a part of a dynamic hard working team that allows for advancement.
OVERVIEW OF QUALIFICATIONS
Nimsoft monitoring configuration / training / customization
Strong understanding of monitoring applications, methodologies, and best practices
Software Implementation, Troubleshooting, and Support
Excellent troubleshooting and technical support abilities.
Experienced Large-scale Enterprise Implementations and Deployments
Strong verbal and written communications skills.
Project Management, Coordination, Planning, and Monitoring.
Sound understanding of Active Directory, SQL, Vmware, SCCM, Exchange, Etc
EMPLOYMENT HISTORY
Dell Inc
Plano, Texas
May 2014 - Current
Enterprise Performance Management Engineer | Sr Advisor
Aspire Technical Professionals,
Jacksonville, Florida
June 2013 – Current
Sr. Nimsoft Architect
General DataTech,
Dallas, Texas
May 2013 – March 2014
Managed Services - Sr Systems Engineer
Source Direct,
Dallas, Texas
August 2012 – May 2013
Sr Managed Services Engineer
ITA International / IT Authorities,
Tampa, Florida
December 2010 – August 2012
Sr. Nimsoft Consultant / Vendor Integration Engineer
Information Systems Intelligence,
Grand Rapids, Michigan
September 2009– November 2010
Cisco Networking Manager/Architect
DataView IT,
Grand Rapids, Michigan
March 2008 – July 2009
Business Intelligence & Lead Development Engineer / Project Manager
Great Lakes Computer Source,
Grand Rapids, Michigan
January 2007 – March 2008
Strategic Purchasing Analyst
TSG Global Communications/Level3
Ellenton, Florida
November 2004 – December 2006
CERTIFICATIONS
Nimsoft Certified Administrator
Nimsoft Certified Engineer
Nimsoft Certified Instructor
Nimsoft Certified Service Desk Administrator
Spectrum Administrator
ITIL v.3
Cisco SMB Account Manager
Cisco SMB Solutions Engineer
Cisco Sales Essentials (CSE v4.0)
Cisco CCENT/CCNA
Cisco CMNA (Cisco Meraki Network Associate)
Six Sigma Foundations
Polycom VoIP Solution Sales
Polycom VoIP Pre-Sales Technical
Dell Associate Server v7.0
Dell Managed Deployment Technical Lead
Dell DMS Client Soft Skills
Dell Wireless Technology
Dell PowerEdge T Series Server
TECHNOLOGIES
Cisco Routers (800 -3600 series)
Cisco Catalyst Switch (1900 – 2900 series)
Cisco UC (320-560)
Cisco CMBE
IP/PBX (Cisco, Avaya, Epygi, Polycom, SNOM)
Ethernet, Fast Ethernet, Gig Ethernet, DSL, ISDN
Multiple Enterprise Level NAS and Storage Devices
Citrix Client and Servers
VMware
Cloud/Hosted Computing/Technologies
Windows Terminal Services
DHCP/ DNS/ WINS/ Etc
TFTP/ HTTP/ HTTPS
TCP/IP v4-6
SNMP, LAN/WAN, IPX/SPX, POP3, SMTP, FTP, Telnet, VPN, RIP, NAT
OPERATING SYSTEMS
Cisco IOS
Windows 9x – Windows 7 Enterprise Desktop Environments
Windows NT, 2000, 2003, 2008 2012 Server – Web, Standard, Enterprise Platforms
RedHat, Unix, Linux,
Mac OS.X
SOFTWARE
Nimsoft Monitoring Software
Nimsoft Service Desk
BMC/Numara FootPrints
CA Spectrum
Solar Winds Suite
N-Able Suite
Kaseya
Microsoft SQL Server
Microsoft Exchange
Microsoft Active Directory
All Desktop - Enterprise Level Symantec Products
MS SharePoint
MS Project
MS Visio
Salesforce
Extensive Asterisk and VoIP IAX/SIP
PROGRAMMING LANGUAGES
Java
JQuery
Perl
PowerShell
Lua
VB/Visual Basic
SQL
Ruby
EDUCATION
Davenport University Grand Rapids, Michigan
Global Project Management / Computer Networking
Heal College Portland, Oregon
Computer Science and Technology
Interested in contacting me?
